DISCREET DELIVERY SERVICE

We are often asked if our packaging is discreet and confidential. The answer if most definitely YES. We ensure every parcel is meticulously and well-packed with no indication on the outside its contents or origin. Plain, discreet box-packaging and covered by the courier satchel.

ORDER CONFIRMATION

We will usually dispatch orders paid by credit card immediately. EFT payments may take a little while to clear but we will dispatch as soon as it does. An order confirmation email with the subject “Order in Preparation” is sent as soon as payment has been confirmed.

Returns and Exchanges

There is always a small chance of a product being faulty or damaged when it is unpacked. In this case please put it back in the original packaging and contact us straight away. We will sort out a replacement or credit in this case. The product must be in original condition and in original packaging.

Is it Safe to Order Online?

It is a natural instinct to hesitate to put your personal details or payment information on a website. There are lots of ‘fly-by’nights’ out there and we have also come across them! 

Sextoys.co.za was established in 2008. Since then we have discreetly but very efficiently delivered quality sex toys to all corners of the country. We are trusted sellers on many of South Africans large selling-platforms with only positive feedback from customers. We aren’t going anywhere! Your order is processed immediately as received, during our work hours (8am – 5.30pm) on weekdays and Saturdays. We aim to have your parcel at you within the shortest time possible (and as discreetly as possible). More information on our delivery options is available here

Privacy and Confidentiality

Its a very common question and very understandable concern! We cannot emphasise enough how much we treat your privacy and confidentiality with utmost priority. None of your information is shared with third parties. We will only use your email address and/or phone number to contact you (the account holder) if necessary to confirm delivery of your orders. Upon receipt of your order, we will dispatch your package in nondescript packaging. That means absolutely no indication of what the contents are or where the parcel is coming from!